" />
Mobile

Not got your pre-ordered Nexus 4 yet? Sorry but blame LG, says Google

Not got your pre-ordered Nexus 4 yet? Sorry but blame LG, says Google

Google has put the blame for substantial shipping delays of its Nexus 4 smartphone firmly on the shoulders of the device’s manufacturer, LG.

Writing on his personal Google+ account the Managing Director of Google UK & Ireland, Dan Cobley, said that the “unacceptable” delays were being caused by supply issues from LG.

Offering an “unreserved apology” to those that pre-ordered their Nexus 4 devices he said that both Google and LG are “working through the nights and weekends to resolve this issue.”

Google says that demand for the unlocked phone far outstripped supply soon after the pre-orders system opened.

The Nexus 4 launch has been bugged with delays and confusion on both sides of the Atlantic.  Such is the mess over the orders system that customers that pre-ordered their phones on launch have yet to receive theirs but some customers who ordered their devices after the official launch have already received theirs.

Cobley’s apology has received much media attention due to customers’ criticisms that both Google and LG have been lax in communicating the reasons for the delays.  Describing the companies’ communications as “flawed” Cobley says that they realise that those that pre-ordered their Nexus 4s are some of Google’s most ardent fans.

He did offer some light for frustrated customers in his apology note.  Cobley says that orders are now being fulfilled for customers that received a 3-5 day shipping estimate.  Those that received pre-Christmas shipping dates will have their orders processed this week.

Cobley’s note (which appears as a comment on his Google+ page) reads

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfilment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfilment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.
Dan

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Mobile
@pdscott

Piers Dillon-Scott is co-editor of The Sociable and writes about stuff he finds. He likes technology, media, and using the Oxford comma (because it just makes sense).

More in Mobile

emergency tech apps

Emergency tech: from 1666 to modern apps that save lives

Sam Brake GuiaOctober 11, 2017
app visually impaired

An app that describes the world for the visually impaired

Sam Brake GuiaSeptember 28, 2017

AI Tinder bot: because modern technology hasn’t made us lazy enough: review

Sam Brake GuiaSeptember 28, 2017
Chatbots, mobile, phone, marketing

The way to your customers’ wallets is through their mobile phones

Zac LavalSeptember 18, 2017
iphone x

iPhone X facial recognition is another example of why Apple is essential to hardware market: opinion

Ben AllenSeptember 16, 2017
mobile world congress

America’s first Mobile World Congress: what to expect in San Francisco

Omar ElorfalySeptember 12, 2017
action sports technology

Action sports are continuing to take tech in their own direction

Ben AllenAugust 30, 2017
holiday planning apps

Best apps to simplify your next holiday

Nicolas WaddellAugust 23, 2017

United For Iran launches app to protect Iranian children from sexual abuse

Sam Brake GuiaAugust 21, 2017