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Getting a Blackberry, XBox or Apple for Christmas? Here is a buyer’s guide

Technology, gadgets and gaming equipment are expected to some of the best selling gifts for Christmas this year but what happens if you have a problem with your new piece of kit? If your Blackberry has frozen, your Apple has crashed or your XBox wont boot then don’t fret because the BBC has released this helpful video with instructions about how to return your new equipment if you have a problem.
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