customer service Archives

Open Hacks: understanding customers by working alongside them

10.2K

Perspective dominates decision making, and when it comes to strengthening relationships, businesses should be working alongside their customers to gain...

Web

How CoBrowsing is Key to Quality Conversions When Coupled With CRMs

Tim Hinchliffe5 years ago

3.96K

Implementing CoBrowsing to your business's already existing customer service software can double conversions when combined with audio, video, or chat...

Business

A Guide to Chatbots for Small Businesses

Michael Peggs6 years ago

3.3K

Every small business owner understands the struggle of being spread too thin. In a small business, there are just too...

Technology

Born out of Slack, Yodel grows up to be standalone phone app with bright future

Tim Hinchliffe6 years ago

3.25K

In the world of entrepreneurs, startups are their babies, and Yodel is growing up to be ahead of the customer...

Brains Byte Back

Brains Byte Back interviews startups and industry leaders that tap into how our brains work. We explore how knowledge & technology intersect to build a better, more sustainable future for humanity. If you’re interested in ideas that push the needle, and future-proofing yourself for the new information age, join us every other Friday for new episodes. Brains Byte Back guests include founders, CEOs, and other influential individuals making a big difference in society, with past guest speakers such as New York Times journalists, MIT Professors, and C-suite executives of Fortune 500 companies.

Episode Description below⬇️

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One week before the pandemic hit, unaware of what was about to take place worldwide, Taylor Hersom quit his job as a Chief Information Security Officer for a local firm in Austin, Texas in the hopes of finding a similar position elsewhere.

Between working at Deloitte where he advised Fortune 500 companies on compliance and security tactics, and his more recent position at the local firm, Hersom didn’t anticipate finding a new job to be a difficult feat.

However, as the pandemic set in, his interview offers dried up, and he turned to UpWork in pursuit of a job. In the beginning, he applied for as many posts as he could find in order to build up his review score.

He began taking on clients and quickly realized that startups needed a lot of help with security and compliance, and he knew this could become a genuine business for him. But what he didn’t realize was just how in demand his services would be.

As time went on, Hersom moved away from UpWork and took on staff to build a team in order to meet demand. Shortly after this, on January 1, 2021, his new company Eden Data was born.

In today’s episode of the Brains Byte Back podcast, Hersom, CEO and Founder of Eden Data, shares how the team has grown in such a short period of time by taking a positive approach to security instead of the traditional fear-based approach.

In other words, instead of securing customers using fears tactics such as telling prospects if they get hacked they will be fined, receive bad PR, or be hated, Hersom advocates that strong security can show prospects that you care about them and their data, which can successfully close more deals.

Hersom also shares how their subscription approach to security and compliance has helped them stand out in this market, allowing them to scale alongside the startups they work with.