Persona non grata: ageism in tech is more complicated than its other diversity issues

ageism tech

Since Travis Kalanick resigned as CEO at Uber, headlines have been all over tech’s diversity issue, with some giving a nod to ageism – but is the answer to this diversity issue as simple as just hiring more middle-aged people?

“Old man, look at my life; I’m a lot like you were.” – Neil Young

Dan Lyons turned author after leaving Hubspot, aged 52, because he came across open and systemic ageism in a company whose average age was just 26. He wrote an article for The Observer called “When It Comes to Age Bias, Tech Companies Don’t Even Bother to Lie”.

Atlassian’s global head of diversity and inclusion did an interview with the Huffington Post about how her company is tackling the ageism issue. She’s 27.

Bob Crum has worked for some of Silicon Valley’s biggest names, and told the Irish Times recently about how he realised his experience was worth nothing whilst job hunting at the age of 62, saying, “I just threw up my hands and mentally told myself, I’m retired from high-tech and will move on to bigger and better things.”

The fact that this is the case and the fact that tech companies are open about it, even boast about it, is entirely predictable. As Patrick Voss, managing director at Jeito, told Diginomica, “In an industry that always feels it needs to innovate and advocate new technology to keep things moving, it’s possibly unsurprising that a younger, more connected workforce is seen as a way to drive that – anecdotally, younger people often seem more interested in the ‘next big thing’ and constantly wanting to tinker than more experienced workers do.”

It all comes back to tech’s “disruptive” self-image. And I have a feeling the classic “developer’s arrogance” plays into this, on which posts appear on Medium, Quora and Reddit. The Medium post meanders a little bit while the Quora post is refreshingly honest, painting coders as the ex-bullied in a position to reassert themselves. While Reddit is, as ever, pithily apt – on the question “why are so many programmers arrogant?” the most upvoted response is “I could tell you, but you probably wouldn’t understand.”

After that many posts go on to describe, with pride, their condescending responses when their parents ask them to explain technical concepts. The bellwether of the ageist approach.

“Just relax, take it easy. You’re still young. That’s your fault. There’s so much you have to know.” – Cat Stevens

In the end there must be a way around this, given that the population in developed (excuse the pun) countries is ageing so a greater percentage of the workforce is going to have to come from older age cohorts.

There is a relatively simple solution, that tech companies find a way to test the freshness of approach they’re looking for during the interview process, thus enabling them to assign the values they’re looking for to someone without using age as a shortcut. For a kick-off stop asking for “digital natives” in job ads!

However, it seems they need to be met in the middle. Most of the articles I’ve cited go on to describe how older workers have a lot to offer. They have more experience of organisational structures or point to how older workers have more experience and have had more time to perfect what they do.

I wouldn’t disagree with any of that, but it seems to me to be exactly the kind of thing tech companies are trying to avoid. I’m a little confused that people are even making the argument. Tech companies see experience as a potential constraint because – the argument goes – it unconsciously limits you, preventing your mind from naturally exploring avenues which perhaps once weren’t viable but now, with a comprehensive technological understanding, could be.

Well, I’ve been afraid of changin’ ’cause I’ve built my life around you. But time makes you bolder, even children get older, and I’m getting older, too.” – Fleetwood Mac

Accusing tech companies of not hiring older generations is fair enough, but accusing them of not hiring the traits they’re looking to avoid is nonsensical.

And amid this there is an answer, as Chip Conley (52), a strategic adviser at Airbnb, wrote in the Harvard Business Review, “My best tactic was to re-conceive my bewilderment as curiosity, and give free rein to it.”

He found he was better at reading people than his younger counterparts while they were better at the technology, so he turned this into his strength: “I’ll offer you some emotional intelligence for your digital intelligence.”

That, really, is the crux of it. Because no one likes to work with someone who thinks they know what they don’t or has an overworked ego. So goes Mark Twain’s quote “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

“Your old road is rapidly agin.’ Please get out of the new one if you can’t lend your hand, for the times they are-a changin.'” – Bob Dylan

So tech needs to stop pre-judging older job applicants as necessarily the wrong fit, and older job applicants need to stop banging-on about experience and be assertive on skills that transcend working styles, like emotional intelligence, and be humble about the skills that don’t.

As the millennial generation gets older we may find out whether they (we) become guilty of that which the baby boomers are currently being accused of. Will our society be seen as “stuck in our ways” and start talking about “experience” as the mightiest of virtues?

Or will we, having grown up with the concept of change as a constant, be seen as an adaptable generation from which advice can be sought wholesale?


  1. Great post. The heart of the issue is that people look for external cues as a litmus test for unspoken and often unconscious values they hold. Instead, include values as a core component of the job description, and find ways to identify those values that don’t involve age, class, race and other often unconscious biases people carry as they make hiring decisions. Also, train teams on unconscious bias. It is a natural aspect of the human brain to identify with people who are similar to us. If the people making the hiring decisions are young, they will naturally gravitate toward other young people. By learning about the human mind, people can find techniques to look beyond their bias to hire based on values and who will provide the most value to the company.

  2. I’ve always hated the “you’re too young to know/do/understand it” thing, but going the other way doesn’t help, either.

    I think each person should be valued because of his/her talents, goodwill and experience, regardless of his/her age.

  3. Youth has (and probably always will) discounted experience. I did. It’s only when you have experience that you know what you didn’t know and appreciate its value.

    Thanks for this (overdue 🙂 ) post. As an adviser to numerous startups, I see mistakes being made that could have been avoided with some experienced input. Diversity is valuable because of the synergies of thinking. Some folks are open minded, forward thinking, creative, and adventurous; some folks are not, regardless of age. Perhaps that’s really what companies should hire for (albeit not easy), plus diversity in experience as much as race, gender, etc.

    P.S. The quote attribution to Twain may not be correct:

  4. Of course, youth discounts experience. That’s because they have very little, including life experience. It’s unfortunate they see the issue from either/or, better/worse, rather find a way of integrating the best of both worlds.

    I agree with Samir. I work with scaling companies beyond start up and can tell you most of them will fail in the growth stage because they don’t have the experience and don’t see the value of getting experienced input. Scaling a company successfully requires the opposite of innovation and flying by the seat of one’s pants. It requires infrastructure, discipline, a clear roadmap, strong leadership experience, etc.

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Ben Allen
Ben Allen is a traveller, a millennial and a Brit. He worked in the London startup world for a while but really prefers commenting on it than working in it. He has huge faith in the tech industry and enjoys talking and writing about the social issues inherent in its development.